Return & Refund Policy

1. 30-Day Hassle-Free Return Window

At Vazz Auto, customer confidence and satisfaction are our highest priorities. We offer a 30-day return window on eligible parts starting from the documented carrier delivery date. If the part received is defective, damaged during transit, or does not fit the vehicle specified during order confirmation, we will promptly replace the component or issue a refund.

2. Return Eligibility & Conditions

To qualify for a standard return and refund, the following criteria must be met:

• The return request must be initiated within 30 days of the carrier delivery timestamp.
• Items must be returned in their original received condition, uninstalled, without alterations, modifications, or disassemblies.
• All original manufacturer markings, security heat tabs, serial number stamps, and warranty inspection tags must remain intact and untampered.
• Parts must be packaged securely in their original or equivalent protective packaging to prevent damage during return transit.

3. Non-Returnable Items

Certain items cannot be accepted for return due to safety, warranty, or installation risks:

• Custom cut-to-order wiring harnesses or modified electrical harnesses.
• Parts that have been installed, disassembled, welded, painted, or altered by the buyer or a repair shop.
• Parts damaged due to improper mechanical installation, lack of lubrication, overheating, incorrect fluid use, or racing/off-road abuse.
• Items returned after the 30-day return window has expired.

4. How to Initiate a Return (RMA Process)

DO NOT SEND ANY PART BACK WITHOUT PRIOR AUTHORIZATION. Follow this simple step-by-step process:

1. Contact Our Support Team: Call toll-free (888) 617-4443 or email info@vazzauto.com with your order number, VIN, and reason for return.
2. Obtain Return Merchandise Authorization (RMA): Our team will review the request and issue an official RMA number with the exact return warehouse address.
3. Package & Ship: Securely package the part, clearly write the RMA number on the exterior label, and ship via a trackable carrier (FedEx, UPS, or authorized freight). Upload tracking details to us immediately.

5. Refund Processing Timelines

Once the returned part is delivered to our inspection facility:

• Inspection: Our technical team inspects the item within 2 to 3 business days of arrival to verify security markings and physical condition.
• Refund Issuance: Approved refunds are credited to the original payment method (credit card, debit card, or bank account) within 3 to 5 business days. Note that your banking institution may take an additional 1–3 business days to reflect the credit on your statement.

6. Return Shipping Costs & Restocking Policy

• Defective, Incompatible, or Damaged Items: If the return is due to an error on our part (e.g. defective component, incorrect part shipped, or transit damage), Vazz Auto provides a prepaid return shipping label and issues a 100% full refund with zero fees.
• Customer Discretionary Returns: If an item is returned due to customer change of mind, vehicle sold, or incorrect part ordered by the buyer without verifying VIN compatibility, the buyer is responsible for return shipping and a 20% to 30% restocking fee to cover warehouse repackaging, testing, and restocking overhead.

7. Warranty Claims

All functional parts include our standard limited parts warranty against mechanical failure. In the event of a legitimate warranty failure within the warranty period, Vazz Auto will first provide a free replacement. If an exact OEM replacement is unavailable in our inventory network, a full purchase price refund will be issued.

8. Return Department Contact Information

Vazz Auto Returns Department
15109 Peachstone Dr, Silver Spring, MD 20905, United States
Phone: (888) 617-4443
Email: info@vazzauto.com
Hours: Monday – Friday: 8:00 AM – 6:00 PM EST | Saturday: 9:00 AM – 3:00 PM EST